Terms of Service

TERMS OF SERVICE

Deco Moore | Studio

Last updated: 25 July 2026

 These Terms of Service contain:

• Part A - Website Terms of Use, which apply when you access or use our website and online services.

• Part B - Terms and Conditions of Sale, which apply when you purchase goods from us online, by telephone or from our Chelsea studio.

Please read these terms carefully before using our website or placing an order. Nothing in these terms affects any statutory rights that cannot lawfully be limited or excluded.

PART A - WEBSITE TERMS OF USE

1. ABOUT US AND THESE TERMS

The website www.decomoorestudio.co.uk (the "Website") is operated by Deco Moore Studio Limited ("Deco Moore | Studio", "we", "us" or "our").

Deco Moore Studio Limited is registered in England and Wales under company number 12428967. Our registered office is at 94 Fulham Road, Chelsea, London, England, SW3 6HS. Our main trading and customer service address is 94-96 Fulham Road, Chelsea, London, SW3 6HS, United Kingdom. Our VAT number is 403 7806 10.

You may contact us by email at info@decomoorestudio.co.uk or by telephone on +44 7551 029035.

These Website Terms of Use apply whenever you visit, browse, create an account, submit content to, or otherwise use the Website or any related online service that we provide (together, the "Services"). Purchases are also governed by Part B of these terms, our Return & Refund Policy, Shipping Policy and Privacy Policy.

2. ACCEPTANCE OF THESE TERMS

By using the Services, you confirm that you accept these Website Terms of Use and agree to comply with them. If you do not agree to these terms, you must not use the Services.

You must be at least 18 years old to place an order. A person under 18 may browse the Website only with the involvement and supervision of a parent or guardian.

3. CHANGES TO THESE TERMS AND THE SERVICES

We may update these terms from time to time to reflect changes to our Services, business practices or applicable law. The date at the top of this document shows when these terms were last updated. Where required by law, we will provide appropriate notice of material changes.

We may update, change, suspend or withdraw any part of the Services. We do not guarantee that the Website, or any content on it, will always be available or uninterrupted.

4. ACCESS, ACCOUNTS AND SECURITY

You may be asked to create an account or provide information in order to use certain features or place an order. You must ensure that the information you provide is accurate, current and complete.

You are responsible for keeping your account credentials confidential and for activity carried out through your account. You must contact us promptly if you know or suspect that another person has obtained unauthorised access to your account.

You may not transfer, sell, assign or license your account to another person. We may suspend or close an account where we reasonably believe that it has been misused, compromised or used in breach of these terms.

5. PRODUCT INFORMATION AND WEBSITE CONTENT

We take reasonable care to ensure that product descriptions, images, prices and other information displayed on the Website are accurate. Colours and appearance may vary depending on your screen, device settings, lighting and the natural characteristics of materials.

Natural materials and handcrafted products may show reasonable variations in colour, grain, veining, texture, finish, dimensions or workmanship. These variations form part of the character of the product and will not be treated as faults where the goods remain consistent with their description and any sample or model provided.

Website content is provided for general information only and is not professional, technical or design advice on which you should rely. Nothing in this section reduces our responsibility to supply goods that are as described, of satisfactory quality and fit for purpose.

6. ORDERS, PRICES AND DELIVERY

Information about ordering, contract formation, prices, payment, delivery, cancellation, returns and refunds is set out in Part B of these terms and in our Shipping Policy and Return & Refund Policy.

If there is a conflict between this Part A and Part B in relation to a purchase, Part B will apply. Nothing in any policy limits mandatory consumer rights.

7. INTELLECTUAL PROPERTY RIGHTS

We are the owner or authorised licensee of the intellectual property rights in the Services and their content, including our names, logos, trade marks, product names, designs, text, photographs, graphics, video, audio, layout and selection of content. These rights are protected by copyright, trade mark and other laws.

You may access and use the Services for your personal, non-commercial use. You must not reproduce, copy, distribute, modify, republish, display, perform, transmit, scrape, commercially exploit or create derivative works from any part of the Services without our prior written permission, except where permitted by law.

You may share a link to a public page of the Website in a fair and lawful manner that does not damage our reputation or suggest an association, approval or endorsement where none exists. We may withdraw linking permission at any time.

8. REVIEWS, FEEDBACK AND OTHER CONTENT

If you submit a review, image, comment, suggestion or other content ("User Content"), you confirm that you own it or have the necessary rights to submit it and that it is accurate where it states facts and genuinely held where it states opinions.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish and display your User Content for operating, improving and promoting our business and Services. This licence does not transfer ownership of your User Content to us.

User Content must not be unlawful, defamatory, misleading, abusive, obscene, discriminatory, threatening, infringe another person's intellectual property or privacy rights, contain malicious code, impersonate another person or include undisclosed advertising or promotional links.

We may remove or decline to publish User Content where we reasonably believe that it breaches these terms or applicable law. We are not obliged to monitor all User Content.

9. THIRD-PARTY SERVICES, LINKS AND SHOPIFY

The Services may include links, applications, payment methods, social media functions or other tools supplied by third parties. We do not control third-party websites or services and are not responsible for their content, availability or privacy practices. You should review the applicable third-party terms before using them.

Deco Moore | Studio is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through our store are made directly with Deco Moore Studio Limited. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Deco Moore | Studio, including any injury, damage or loss resulting from purchased products or services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Deco Moore | Studio. Nothing in this Section limits or excludes any liability that cannot lawfully be limited or excluded, or affects your statutory rights against Deco Moore Studio Limited as the seller. Shopify may process personal information as described in our Privacy Policy and Shopify's own privacy information.

10. PROHIBITED USES

You must use the Services only for lawful purposes. You must not:

• use the Services in breach of any applicable law or regulation, or for a fraudulent or malicious purpose;

• infringe our intellectual property rights or the rights of another person;

• harass, threaten, abuse, defame, discriminate against or impersonate another person;

• submit false, misleading, unlawful or harmful information or content;

• transmit spam, unsolicited promotions, viruses, malware or other harmful code;

• attempt to gain unauthorised access to the Services, accounts, servers, networks or security systems;

• interfere with, disable, damage, overburden or disrupt the operation or security of the Services;

• collect, track or misuse another person's personal information;

• copy, scrape, extract, index or commercially exploit the Services or their content using automated or manual means except with our written permission or as permitted by law; or

• circumvent access controls, robot exclusion instructions, CAPTCHAs or other technical protections.

11. AUTOMATED AGENTS

An "Agent" is software that takes autonomous or semi-autonomous action on behalf of a person or organisation. An Agent may access the Services only where that access is lawful, does not breach these terms or our technical instructions, and does not attempt to conceal that the interaction is automated.

We may restrict or block automated access where reasonably necessary to protect the Services, our customers, our content or our commercial interests. An Agent must not evade access controls, imitate human behaviour to bypass protections, complete CAPTCHAs or misrepresent itself as a human user.

12. SECURITY, SUSPENSION AND TERMINATION

We do not guarantee that the Services will be secure or free from bugs, viruses or other harmful components. You are responsible for using appropriate security software and configuring your devices safely.

We may suspend, restrict or terminate access to the Services where we reasonably believe that a user has breached these terms, created a security risk, acted fraudulently or unlawfully, or caused harm to us, another user or a third party.

Provisions that by their nature should continue after termination - including intellectual property, liability, governing law and payment obligations - will remain in effect.

13. PRIVACY AND COOKIES

We process personal information in accordance with our Privacy Policy. The Website may use cookies and similar technologies as described in our cookie notice or consent settings. Please review those documents before using the Services.

14. OUR RESPONSIBILITY FOR WEBSITE USE

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability that cannot be excluded under consumer law.

If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable, or for business losses where you use the Services for commercial purposes.

If defective digital content supplied by us damages a device or other digital content belonging to a consumer and the damage is caused by our failure to use reasonable care and skill, we will repair the damage or pay appropriate compensation as required by law.

If you are a business user, to the fullest extent permitted by law we exclude implied conditions, warranties and representations relating to the Website. We will not be liable for loss of profit, revenue, business, contracts, anticipated savings, goodwill, data or any indirect or consequential loss arising from use of, or inability to use, the Website.

15. TRANSFER, SEVERABILITY AND WAIVER

We may transfer our rights and obligations under these terms to another organisation. If you are a consumer, we will tell you in writing where required and the transfer will not reduce your rights. You may transfer your rights only with our written agreement, except where applicable law permits otherwise.

If any provision is found to be unlawful or unenforceable, that provision will be treated as removed to the minimum extent necessary and the remaining provisions will continue in effect.

A delay or failure to enforce a right is not a waiver of that right.

16. GOVERNING LAW AND JURISDICTION

If you are a consumer, these Website Terms of Use are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home nation. Mandatory consumer protection laws applicable in your country of residence are not affected.

If you are a business, these Website Terms of Use and any non-contractual dispute or claim arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

17. CONTACT

Questions about these Website Terms of Use should be sent to info@decomoorestudio.co.uk or to Deco Moore Studio Limited, 94-96 Fulham Road, Chelsea, London, SW3 6HS, United Kingdom.

 PART B - TERMS AND CONDITIONS OF SALE

These Terms and Conditions of Sale ("Terms of Sale") apply when you purchase goods from Deco Moore Studio Limited through the Website, by telephone or from our Chelsea studio. Please read them before placing an order. The version in force when we accept your order will apply to the Contract.

1. ABOUT US

Deco Moore Studio Limited is registered in England and Wales under company number 12428967. Our registered office is at 94 Fulham Road, Chelsea, London, England, SW3 6HS. Our store, trading and returns address is 94-96 Fulham Road, Chelsea, London, SW3 6HS, United Kingdom. Our VAT number is 403 7806 10.

You may contact our Customer Services Team at info@decomoorestudio.co.uk or +44 7551 029035.

2. DEFINITIONS

In these Terms of Sale:

• "Business Customer" means a person purchasing goods wholly or mainly for purposes relating to that person's trade, business, craft or profession.

• "Business Day" means a day other than Saturday, Sunday or a public holiday in England.

• "Consumer" means an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession.

• "Contract" means the contract between you and us for the sale and purchase of the Goods.

• "Goods" means the products identified in your Order.

• "Order" means your request to purchase Goods from us.

• "Order Acknowledgement" means an automated or other communication confirming that we have received your Order.

• "Order Acceptance" means our email confirming dispatch, confirming that Goods are ready for collection, or otherwise expressly confirming that we have accepted your Order.

• "Pre-Contract Information" means the information that we are required to provide before a Consumer is bound by a Contract, including information about us, the Goods, prices, delivery, cancellation rights, return costs and complaint handling.

• "Return & Refund Policy" means our current return and refund policy available in the footer of the Website.

• "Shipping Policy" means our current shipping and delivery policy available in the footer of the Website.

• "we", "us" and "our" mean Deco Moore Studio Limited; and "you" and "your" mean the person placing the Order.

3. PRE-CONTRACT INFORMATION

Before you place an online or telephone Order, we will make the required Pre-Contract Information available to you in a clear and comprehensible manner. This information includes the main characteristics of the Goods, the total price including applicable taxes, delivery charges, payment and delivery arrangements, cancellation rights, return costs and our contact details.

Where Goods cannot normally be returned by post, we will provide the cost of returning them or a reasonable estimate before you are bound by the Contract, where required by law.

For online and telephone Orders, we will provide confirmation of the Contract on a durable medium, normally by email. The Pre-Contract Information forms part of the Contract and may be changed only where you and we expressly agree.

4. HOW THE CONTRACT IS FORMED

The display of Goods on the Website, in our studio, in catalogues or in marketing materials is an invitation to treat and not a contractual offer.

Your Order is an offer to purchase the Goods. An Order Acknowledgement confirms receipt of your Order but does not by itself mean that we have accepted it.

The Contract is formed when we send you the Order Acceptance. Goods listed in the same Order may be accepted and dispatched separately, in which case a separate Contract is formed for each dispatch.

If we cannot accept your Order, we will tell you and will not charge you. If payment has already been taken, we will refund it without undue delay. Reasons may include lack of stock, discontinued Goods, unsuccessful payment authorisation or fraud screening, delivery restrictions, an obvious pricing or description error, or an inability to meet a deadline that you told us was essential before we accepted the Order.

We may apply reasonable order limits and may refuse Orders that we reasonably believe are intended for unauthorised resale, export, fraud or other unlawful activity.

5. GOODS, DESCRIPTIONS AND NATURAL VARIATIONS

We are legally required to supply Goods that conform to the Contract. Goods supplied to Consumers must be as described, of satisfactory quality and fit for any purpose made known to us and accepted by us.

We take reasonable care with descriptions, dimensions, photographs, finishes and samples. Minor differences may arise because of screen settings, photography, manufacturing tolerances or the characteristics of natural and handcrafted materials.

Natural stone, marble, wood, leather, glass, ceramics, metal finishes, textiles and handmade items may vary in colour, pattern, veining, grain, texture, tone, patina, size or finish. Reasonable variation that is inherent in the material or method of production and consistent with the description is not a defect.

Product dimensions are approximate unless expressly stated otherwise. You are responsible for checking access routes, doorways, lifts, staircases, ceiling heights and the suitability of the intended location before ordering large Goods.

We may make minor changes required to comply with law, safety requirements or technical standards, provided that the change does not materially reduce the quality, performance or appearance of the Goods.

6. PRICES, VAT, PROMOTIONS AND PAYMENT

The price payable is the price displayed or quoted when you place your Order, subject to correction of an obvious error before we accept the Order. Prices shown to UK Consumers include VAT where applicable.

Delivery, collection, installation, international duties or other charges are not included unless expressly stated. Applicable charges will be shown or agreed before the Contract is formed.

Promotions, discount codes and special prices are subject to their stated terms and availability. Unless stated otherwise, promotions cannot be combined or applied retrospectively.

If we discover an obvious price error before accepting your Order, we will contact you and give you the option to proceed at the correct price or cancel. We will not be obliged to supply Goods at an obviously incorrect price where you could reasonably have recognised the error.

Payment must be made using an accepted payment method. You confirm that you are authorised to use the payment method and that the information supplied is accurate. We may carry out payment authorisation and fraud-prevention checks.

For made-to-order, bespoke or high-value Goods, any payment schedule, deposit or balance payment requirement will be stated in the product information, quotation or Order Acceptance. Nothing in this clause permits us to keep a payment where doing so would be unlawful or unfair.

7. CHANGES AND CANCELLATION BEFORE DISPATCH

Please contact us promptly if you wish to change or cancel an Order. We will tell you whether the request can be accommodated and whether it affects the price or delivery timetable.

A change or cancellation may not be possible after Goods have been dispatched or after work has begun on Goods made to your specifications or clearly personalised. Your statutory cancellation rights, where applicable, are set out in Clause 11 and our Return & Refund Policy.

We may cancel an Order before dispatch if the Goods become unavailable, a supplier discontinues them, payment is not authorised, fraud or unlawful activity is suspected, delivery is not possible, an obvious error is identified, or an event outside our reasonable control prevents supply. We will notify you and refund any amount paid for cancelled Goods without undue delay.

8. DELIVERY

Delivery options, charges and estimated timeframes are set out in our Shipping Policy or agreed with you before Order Acceptance. Delivery dates and timeframes are estimates unless we expressly agree that a particular date is essential.

Unless we agree otherwise, Goods ordered by a Consumer will be delivered without undue delay and no later than 30 calendar days after the Contract is formed.

You must provide a complete and accurate delivery address, suitable access and any information reasonably required for delivery. For large or oversized Goods, you must ensure that access is safe and sufficient. We are not responsible for a failed delivery caused by inaccurate information, lack of access or absence of an authorised recipient, although we will take reasonable steps to rearrange delivery. Reasonable redelivery or storage charges may apply where disclosed and lawfully chargeable.

Delivery occurs when the Goods are delivered to you, to a person identified by you, or to a safe place or neighbour expressly authorised by you. If you arrange your own carrier and that carrier was not offered by us, delivery and risk pass when the Goods are handed to that carrier.

If we miss an agreed essential deadline, or fail to deliver within an additional appropriate period requested by a Consumer, the Consumer may have a legal right to cancel the Contract and receive a refund.

International deliveries may be subject to customs clearance, import restrictions, duties and local taxes. Unless expressly stated otherwise, these amounts are payable by the recipient to the carrier or relevant authority. We are not responsible for customs delays or charges, but this does not affect rights that cannot lawfully be excluded.

9. COLLECTION FROM OUR STUDIO

Where collection is offered, we will notify you when the Goods are ready. Please do not travel to collect until you have received confirmation.

We may request your Order details and reasonable identification. If another person will collect on your behalf, please tell us in advance. Risk passes when the Goods are collected by you or your authorised representative.

10. OWNERSHIP AND RISK

For Consumers, risk in the Goods passes on delivery as described in Clause 8 or collection under Clause 9. Ownership passes when we have received payment in full and the Goods have been delivered or collected.

For Business Customers, unless otherwise agreed in writing, risk passes on delivery to the delivery address or, where the Business Customer arranges carriage, when the Goods are handed to that carrier. Ownership passes only when we have received payment in full for the Goods and all other amounts due from that Business Customer.

11. CHANGE-OF-MIND CANCELLATION AND OUR 30-DAY RETURN PROMISE

Online and telephone purchases: A Consumer has a statutory right to cancel most Contracts for Goods within 14 calendar days beginning on the day after the Consumer, or a person nominated by the Consumer, receives the Goods. Deco Moore | Studio voluntarily extends the period in which a Consumer may notify us of a change-of-mind return from 14 calendar days to 30 calendar days after delivery.

After notifying us of the return, the Consumer must send the Goods back or return them to our Chelsea studio within 14 calendar days.

For a return notified within the first 14 calendar days after delivery, the Consumer may inspect the Goods as they would in a shop. We may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and condition of the Goods.

For a return notified between day 15 and day 30 after delivery, our voluntary extended return promise applies only where the Goods are unused, unassembled, in a fully resaleable condition, with all tags attached and, where reasonably possible, in their original product packaging.

In-store purchases: There is no statutory right to return non-faulty Goods bought in our studio merely because the customer has changed their mind. Under our voluntary 30-day return promise, we will accept eligible in-store purchases returned within 30 calendar days of purchase where they meet the condition requirements stated in our Return & Refund Policy.

The change-of-mind right does not apply, except where the Goods are faulty or the law otherwise requires, to:

• Goods made to the customer's specifications or clearly personalised, including custom dimensions or customer-selected upholstery, fabric, finish, colour, engraving or other bespoke details;

• sealed Goods that are not suitable for return for health protection or hygiene reasons once unsealed;

• Goods that are liable to deteriorate or expire rapidly;

• Goods that have been inseparably mixed with other items after delivery; or

• gift cards, except where required by law.

Sale and promotional Goods have the same statutory rights as full-price Goods. Any restriction that applies only to our voluntary return promise will be made clear before purchase and will not affect statutory rights.

The Consumer is responsible for the direct cost of returning non-faulty Goods. For large or oversized Goods, please contact us before arranging a return. If we arrange collection, we will confirm the cost in advance and may deduct the agreed amount from the refund. Full details are set out in our Return & Refund Policy.

12. FAULTY, DAMAGED, MISDESCRIBED OR INCORRECT GOODS

Please inspect the Goods as soon as reasonably possible after delivery and contact us promptly if they are faulty, damaged, misdescribed or incorrect. Photographs may help us assess the issue but are not a condition of your legal rights.

Consumers normally have a short-term right to reject non-conforming Goods within 30 calendar days of delivery and receive a refund. A Consumer may instead request a repair or replacement.

If the 30-day period has expired, a Consumer may be entitled to a repair or replacement. If repair or replacement is impossible, unsuccessful, not completed within a reasonable time or would cause significant inconvenience, the Consumer may be entitled to a price reduction or final right to reject, subject to applicable law.

Where a fault becomes apparent within six months after delivery, it will generally be presumed to have been present at delivery unless we show otherwise. After six months, the Consumer may be required to show that the fault was present when the Goods were supplied.

The 30-day short-term right is paused while a repair or replacement is carried out and resumes when the repaired or replacement Goods are received, with at least seven days remaining where required by law.

These rights do not apply where the problem results from fair wear and tear, accidental or deliberate damage, misuse, failure to follow care instructions, unauthorised repair or alteration, or a fault specifically brought to the customer's attention before purchase.

We will bear the reasonable cost of returning faulty, damaged, misdescribed or incorrect Goods, or arrange collection as appropriate. Please contact us before incurring return costs.

13. REFUNDS

For a change-of-mind cancellation, we will refund the amount due without undue delay and no later than 14 calendar days after the earliest of the day we receive the returned Goods or the day you provide evidence that you sent them back. We may withhold the refund until we receive the Goods or evidence of return, whichever occurs first.

If an Order is cancelled before dispatch, we will issue the refund no later than 14 calendar days after cancellation.

Where an entire online or telephone Order is cancelled under statutory cancellation rights, we will refund the standard outbound delivery charge. If you selected a more expensive delivery method, we will refund only the cost of our standard delivery option. Change-of-mind return delivery costs are not refundable.

Refunds for faulty, damaged, misdescribed or incorrect Goods will be issued without undue delay and no later than 14 calendar days after we agree that you are entitled to a refund. Where required, the refund will include the original delivery charge relating to the rejected Goods.

Refunds will normally be made to the original payment method unless you expressly agree otherwise. Your bank or payment provider may require additional processing time.

Further details are set out in our Return & Refund Policy, which forms part of these Terms of Sale.

14. BUSINESS CUSTOMERS

A Business Customer does not have a statutory change-of-mind cancellation right. A return of non-faulty Goods by a Business Customer requires our prior written agreement.

We warrant that, on delivery, Goods supplied to a Business Customer will conform in all material respects with their description, be free from material defects in design, material and workmanship, and be of satisfactory quality within the meaning of the Sale of Goods Act 1979.

The Business Customer must notify us in writing within a reasonable time after discovering a defect, give us a reasonable opportunity to inspect the Goods and, if requested, return them at the Business Customer's cost. If the warranty is breached, we may, at our option, repair or replace the affected Goods or refund their price.

We will not be responsible for a defect where the Business Customer continues to use the Goods after notification, the defect results from a design or specification supplied by the Business Customer, the Goods are altered or repaired without our written consent, or the defect results from fair wear and tear, wilful damage, negligence, abnormal storage or abnormal use.

Any specific quotation, trade agreement or written contract agreed with a Business Customer will prevail over these Terms of Sale to the extent of any inconsistency.

15. OUR LIABILITY

Consumers:

We are responsible for loss or damage that is a foreseeable result of our breach of the Contract or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if, when the Contract was formed, both you and we knew that it might happen.

We supply Goods to Consumers for domestic and private use. If a Consumer uses Goods for a commercial, business or resale purpose, we will not be responsible for business losses such as loss of profit, revenue, contracts, opportunity or business interruption.

Nothing in these Terms of Sale limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory title, faulty or misdescribed Goods, or any other liability that cannot lawfully be limited or excluded. Nothing affects a Consumer's statutory rights.

Business Customers:

Nothing limits or excludes our liability to a Business Customer for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of the terms implied by section 12 of the Sale of Goods Act 1979, or any liability that cannot lawfully be limited or excluded.

Subject to the previous paragraph, we will not be liable to a Business Customer for loss of profit, revenue, sales, business, contracts, anticipated savings, data, software, goodwill, reputation, or for any indirect or consequential loss.

Subject to the previous two paragraphs, our total aggregate liability to a Business Customer arising out of or in connection with a Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will not exceed 125% of the price paid or payable for the Goods giving rise to the claim.

16. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for delay or failure caused by an event outside our reasonable control, including severe weather, fire, flood, epidemic, war, terrorism, civil unrest, industrial action by third parties, transport disruption, customs delay, interruption of utilities or communications, supplier failure that we could not reasonably avoid, or government action.

We will contact you as soon as reasonably possible, take reasonable steps to minimise the effect and provide revised information where available. If there is a substantial delay, a Consumer may have the right to cancel affected Goods and receive a refund. Nothing in this clause removes rights that cannot lawfully be excluded.

17. COMPLAINTS

We want to resolve concerns fairly and promptly. Please contact our Customer Services Team at info@decomoorestudio.co.uk, by telephone on +44 7551 029035, or in writing to Deco Moore Studio Limited, 94-96 Fulham Road, Chelsea, London, SW3 6HS, United Kingdom.

Please include your name, Order number, contact details and a clear description of the issue. We will acknowledge and investigate your complaint and keep you informed as appropriate.

Nothing in this clause prevents a Consumer from obtaining independent advice or exercising legal rights.

18. PERSONAL INFORMATION

We use personal information in accordance with our Privacy Policy. Information may be shared with payment providers, Shopify, delivery partners and other service providers as necessary to process and fulfil Orders, prevent fraud and comply with law.

19. OTHER IMPORTANT TERMS

We may transfer our rights and obligations under a Contract to another organisation. If you are a Consumer, we will notify you where required and the transfer will not reduce your rights. You may transfer your rights only with our written consent, except where the law permits otherwise.

The Contract is between you and us. No other person has a right to enforce it under the Contracts (Rights of Third Parties) Act 1999, except that a person receiving Goods as a gift may exercise applicable rights relating to faulty Goods where permitted by law.

Each clause operates separately. If any clause is found to be unlawful or unenforceable, the remaining clauses will continue in effect.

A delay or failure by either party to enforce a right is not a waiver of that right.

These Terms of Sale, the Pre-Contract Information, the Order Acceptance and any policies expressly incorporated into the Contract form the agreement between you and us for the relevant Order. They do not exclude any representation or information that cannot lawfully be excluded.

20. GOVERNING LAW AND JURISDICTION

If you are a Consumer, the Contract and these Terms of Sale are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home nation. Mandatory consumer protection laws applicable in your country of residence are not affected.

If you are a Business Customer, the Contract, these Terms of Sale and any non-contractual dispute or claim are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.