Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

Last updated: 25 July 2026

This Shipping & Delivery Policy applies to orders placed through the Deco Moore | Studio website and, where relevant, orders arranged directly with our team. Delivery availability, charges and any special arrangements will be confirmed before an order is accepted.

ORDER PROCESSING & DISPATCH

Orders placed before 10:00am UK time, Monday to Friday, are normally dispatched on the same business day, subject to stock availability, successful payment and any necessary order checks. Orders placed after 10:00am, at weekends or on UK bank holidays are normally dispatched on the next business day.

Made-to-order, bespoke, special-order and backordered products may have longer lead times. Where applicable, the estimated lead time will be shown on the product page, provided in our quotation or confirmed in your order confirmation.

UK STANDARD DELIVERY

Standard UK delivery costs £5.95 per order and is normally delivered within 3–5 business days after dispatch.

Standard UK delivery is complimentary for orders over £120.

Delivery dates and timeframes are estimates unless we have expressly agreed a specific date with you. Unless a different period has been agreed, we will arrange delivery without undue delay and within 30 days after the contract is formed.

LARGE, FRAGILE & STATEMENT PIECES

Certain large, fragile or statement pieces are available for complimentary collection from our Chelsea studio or by a tailored delivery quotation. These products will normally be identified on the relevant product page.

Please contact us before ordering so that we can confirm availability and provide an appropriate quotation. We may ask for your delivery postcode, access details, floor level, lift availability, stair dimensions and any special handling requirements. The quotation will state the delivery service included and any additional access or handling charges. Your delivery quotation must be approved before the order is accepted.

COMPLIMENTARY CHELSEA STUDIO PICKUP

Complimentary collection is available from our Chelsea studio at 94–96 Fulham Road, Chelsea, London SW3 6HS. We will notify you when your order is ready and arrange a suitable collection time. Please do not travel to collect your order until you have received confirmation that it is ready.

INTERNATIONAL DELIVERY — CONTACT US FOR A QUOTE

International delivery is available on request and is arranged directly with our team rather than through the standard UK delivery option. Please contact us before placing your order and provide:

• the product name or link and the quantity required;

• the full destination address, including postcode and country;

• a contact telephone number; and

• any access, timing or special-handling requirements, particularly for large or fragile pieces.

We will confirm whether delivery is available to your destination and provide a tailored quotation setting out the delivery charge, estimated timeframe, tracking arrangements and, where relevant, whether customs duties and taxes are included. International orders are accepted only after the quotation has been approved and payment arrangements have been confirmed.

Some products or destinations may be subject to carrier, customs, size, weight or legal restrictions. We reserve the right to decline an international delivery where a suitable and reliable service is not available.

TRACKING

Where tracking is available, details will be sent in your dispatch confirmation email and may also appear in your customer account. International shipments will be arranged using a trackable service wherever reasonably available.

DELIVERY ADDRESS & ACCESS

Please check that the delivery address and contact details supplied with your order are complete and accurate. We are not responsible for delays caused by incomplete or incorrect information provided by the customer. Additional carrier or redelivery charges resulting from incorrect details, missed delivery appointments or undisclosed access restrictions may be payable by the customer, where reasonable and permitted by law.

DELAYS & NON-DELIVERY

We make every reasonable effort to meet the estimated delivery timeframe. Delays may occasionally arise because of circumstances outside our reasonable control, including carrier disruption, customs clearance, adverse weather, transport restrictions or peak demand periods. If we become aware of a material delay, we will contact you and provide an updated estimate where possible.

If delivery by a particular date is essential, please tell us before placing the order so that we can confirm whether this can be agreed. Nothing in this policy limits your statutory rights where goods are not delivered within an agreed or legally required timeframe.

PACKAGING, DAMAGE & INCORRECT ITEMS

All products are packed with care and appropriate protective materials. Please inspect your delivery as soon as reasonably possible. If an item arrives damaged, defective or incorrect, contact us promptly at info@decomoorestudio.co.uk with your order number, a description of the issue and clear photographs of the item and packaging. Please retain the packaging until we have advised you of the next steps.

Your rights in relation to faulty, damaged or incorrect goods are explained in our Return & Refund Policy and are not affected by this Shipping & Delivery Policy.

VAT, CUSTOMS DUTIES & IMPORT CHARGES

UK prices include VAT where applicable. For international orders, the VAT treatment and any charges included in our quotation will be shown in the quotation or order confirmation.

Unless our quotation expressly states that delivery is duty-paid, international orders may be subject to customs duty, import VAT, brokerage fees or other charges imposed by the destination country. These charges are not included in the product or delivery price and are payable by the recipient to the carrier, customs authority or other relevant authority. The recipient may also be required to provide identification, a tax number or other information for customs clearance.

Deco Moore | Studio is not responsible for customs charges set by another country or for delays caused by customs authorities, although we will provide reasonable shipping documentation where required.

INTERNATIONAL RETURNS

International returns are subject to our Return & Refund Policy. Unless goods are faulty, damaged or incorrect, the customer is responsible for the direct cost of returning the goods. Customs duties, import taxes or clearance fees paid directly to a carrier or authority are not collected by us and cannot normally be refunded by Deco Moore | Studio.

CONTACT US

For delivery questions, large-item quotations or international shipping enquiries, please contact:

Email: info@decomoorestudio.co.uk

Telephone: +44 7551 029035

Address: Deco Moore Studio Limited, 94–96 Fulham Road, Chelsea, London SW3 6HS, United Kingdom