Standard UK delivery is £5.95. Complimentary UK delivery is available on orders over £120, excluding furniture and lighting, which are quoted separately.

Standard UK delivery usually takes 3 to 5 business days after dispatch. Orders placed before 10:00am UK time, Monday to Friday, are normally dispatched on the same business day, subject to stock availability and payment checks.

International delivery is available on request. Please contact us with the product details and full delivery address, and we will confirm availability, delivery cost and estimated timescale before accepting the order.

Yes. Free collection is available from our Chelsea showroom at 94–96 Fulham Road, London SW3 6HS. Please wait for confirmation that your order is ready before visiting.

Yes. We offer complimentary standard UK delivery on qualifying orders over £120. Furniture and lighting are subject to a separate delivery quote.

Delivery for furniture and lighting is arranged separately. The cost and delivery method depend on the item size, destination and access requirements, and will be confirmed before your order is accepted.

You may request a return within 30 days of receiving your order. During the first 14 days, you may inspect the item as you would in a shop. For returns requested between days 15 and 30, the item must be unused, in a resalable condition and returned with its original packaging and labels.

Please email info@decomoorestudio.co.uk within 30 days of receiving your order, including your order number and the item you wish to return. Once your return has been approved, the item must be sent back or returned to our Chelsea showroom within 14 days.

Customers are responsible for the cost of returning change-of-mind items. We recommend using a tracked and insured service, as the item remains your responsibility until it reaches us.

Please contact us as soon as possible with your order number and clear photographs of the item and packaging. Where an item is damaged, faulty or incorrect, we will arrange an appropriate solution and cover reasonable return costs.

Items made to your specifications or clearly personalised cannot normally be returned or cancelled unless they are faulty, damaged or not as described.

Approved refunds are normally processed within 14 days of receiving the returned item, or receiving evidence that it has been sent back. Refunds are issued to the original payment method, and your bank may require additional time to show the funds in your account.

Product availability may change throughout the day. As we also operate a physical retail showroom, stock levels may occasionally change before the website is updated. Your order is confirmed once payment has been successfully processed and any necessary stock checks have been completed. If an item becomes unavailable after you place your order, we will contact you as soon as possible.

Some oversized furniture and delicate or fragile items, including selected glass pieces, may not be listed for direct online purchase because they require special handling and delivery arrangements. Please contact us for availability, pricing and a personalised delivery quote.

Yes. All products currently listed online are also available to view in our Chelsea showroom. If you are visiting to see a specific item, we recommend contacting us in advance so we can confirm that it is still available.

Please contact us if you would like to reserve an item. A reservation is only confirmed once agreed by our team in writing, and payment or a deposit may be required depending on the product.

We aim to show product colours and finishes as accurately as possible. However, screen settings, lighting and photography may affect how colours appear. Natural and handmade materials may also have slight variations in tone, pattern, texture or finish, which form part of their individual character.

Yes. Please contact us with the product name or link, and we will provide any available dimensions, material information, finish details or additional photographs to help you make your decision.

Yes. Alongside our existing collection, we design and produce bespoke furniture, lighting and decorative pieces for individual clients and interior projects. We can recommend alternative models, adapt one of our existing designs, or develop a customised piece inspired by a product or style you like. Please contact our team with your requirements, dimensions and reference images, and we will confirm the available options, pricing and estimated lead time.

Our showroom is located at 94–96 Fulham Road, Chelsea, London SW3 6HS. You are welcome to visit and explore our furniture, lighting, home accessories and decorative collections.

You may visit the showroom without an appointment. However, if you would like to view a specific product or discuss an interior design project, we recommend contacting us in advance so that the appropriate member of our team can assist you.

We provide interior design, architectural and contracting services for residential, hospitality and commercial projects across the UK. Our scope can include concept design, space planning, furniture and lighting selection, bespoke joinery and product design, planning applications, listed building consent, Building Regulations coordination, tender documentation, procurement and project management.

We also undertake the refurbishment of period properties, full fit-out works and turnkey project delivery, including contractor coordination, site supervision, installation and final handover. The scope of service is tailored to the requirements, location and scale of each project.

Yes. Our team can help you select furniture, lighting, accessories and decorative pieces that complement your space, style and budget. You may visit our showroom or contact us with photographs, measurements and information about your requirements.

Yes. We provide full refurbishment, fit-out and turnkey project delivery for residential, hospitality and commercial properties across the UK. Depending on the project, our services can include planning applications, listed building consent, Building Regulations coordination, tendering, procurement, contractor management, site supervision, installation and final handover.

Please contact us by email, telephone, WhatsApp or through our Contact Us page with a brief description of your project. Our team will review your requirements and advise you on the most suitable next steps.

The payment methods currently available will be displayed at checkout. For bespoke, special-order or showroom purchases, our team will confirm the available payment options before the order is accepted.

Yes. Our online store is powered by Shopify, and payments are processed through secure payment providers. Deco Moore Studio does not directly store your complete payment card details.

Your order is confirmed once payment has been successfully processed and any necessary product, stock and delivery checks have been completed. You will receive an order confirmation by email.

Please contact us as soon as possible if you need to change or cancel an order. We will try to assist before the order is dispatched or production begins. Bespoke, personalised and made-to-order products may not be changed or cancelled once production has started.

Yes. Please contact us with your order number and the billing details required for the invoice. Business customers should provide their full company name, registered address and VAT number, where applicable.

Please check your junk or spam folder first. If you still cannot find the confirmation, contact us at info@decomoorestudio.co.uk and provide the name and email address used for the order.

You can contact us by email at info@decomoorestudio.co.uk, by telephone or WhatsApp on +44 7551 029035, or through the Contact Us page on our website. Please include your order number when contacting us about an existing order.