Return & Refund Policy

RETURN & REFUND POLICY

Deco Moore | Studio

Last updated: 25 July 2026

1. ABOUT THIS POLICY

This Return & Refund Policy explains how returns, cancellations, exchanges and refunds are handled for goods purchased from Deco Moore Studio Limited through our website, by telephone, or from our Chelsea studio.

Nothing in this Policy limits or excludes any rights you may have under applicable consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. OUR 30-DAY RETURN PROMISE

 Online and telephone purchases

If you change your mind about an item purchased online or by telephone, you have a statutory right to cancel your order within 14 calendar days beginning on the day after you, or a person nominated by you, receives the goods.

Deco Moore | Studio voluntarily extends the period in which you may notify us of a change-of-mind return from 14 calendar days to 30 calendar days after delivery.

Once you have notified us that you wish to return an item, you must send it back or return it to our Chelsea studio within 14 calendar days.

For returns notified within the first 14 calendar days after delivery, you may inspect the item as you would in a shop. We may reduce the refund if the item has been handled more than is reasonably necessary to establish its nature, characteristics and condition.

For returns notified between day 15 and day 30 after delivery, our voluntary extended return promise applies only where the item is unused, unassembled, in a fully resaleable condition, with all tags attached and, where reasonably possible, in its original product packaging.

In-store purchases

There is no statutory right to return an item bought in store simply because you have changed your mind. However, under our voluntary 30-day return promise, we will accept eligible in-store purchases returned within 30 calendar days of purchase, provided that the item is unused, unassembled, in a fully resaleable condition, with all tags attached and, where reasonably possible, in its original product packaging.

For all returns, you will need your receipt, order number or other reasonable proof of purchase. The exceptions listed in Section 6 apply.

3. HOW TO START A RETURN

Please email info@decomoorestudio.co.uk before sending or bringing an item back, so that we can confirm the return instructions. Please include your order number, the item you wish to return and, where relevant, photographs showing any damage or fault.

Returns may be sent to, or brought in person during our opening hours to:

Deco Moore Studio Limited

94–96 Fulham Road

Chelsea, London SW3 6HS

United Kingdom

Please do not send returns on a cash-on-delivery basis. Unless the goods are faulty, damaged, misdescribed or incorrect, you remain responsible for the goods until they are received by us. We recommend using a tracked and adequately insured delivery service and keeping proof of postage.

4. RETURN DELIVERY AND COLLECTION COSTS

Change-of-mind returns: You are responsible for the direct cost of returning an item that is not faulty. Return postage or third-party collection costs will not be reimbursed.

Large or oversized items: Please contact us before arranging a return. If we agree to arrange collection on your behalf, we will confirm the collection cost with you in advance. The agreed collection cost may be deducted from your refund.

Faulty, damaged, misdescribed or incorrect goods: We will cover the reasonable cost of returning the goods or arrange collection, as appropriate. Please contact us before incurring any return cost so that we can agree the most suitable method.

5. FAULTY, DAMAGED, MISDESCRIBED OR INCORRECT GOODS

Please inspect your order as soon as reasonably possible after delivery and contact us promptly if an item is faulty, damaged, not as described, or if you have received the wrong item. Providing photographs will help us assess the issue quickly, but this does not affect your legal rights.

We are legally required to supply goods that are of satisfactory quality, fit for their intended purpose and as described.

If eligible goods do not meet these requirements, consumers normally have a short-term right to reject them within 30 calendar days of delivery and receive a refund. You may instead request a repair or replacement.

After the initial 30-day period, you may be entitled to a repair or replacement. If a repair or replacement is impossible, unsuccessful, not provided within a reasonable time or would cause significant inconvenience, you may be entitled to a price reduction or to reject the goods and receive a refund, subject to applicable law.

Where a fault becomes apparent within the first six months after delivery, it will generally be presumed to have been present at the time of delivery unless we can show otherwise. After six months, you may be required to show that the fault was present when the goods were supplied.

These rights do not apply where the issue results from fair wear and tear, accidental or deliberate damage, misuse, failure to follow care instructions, unauthorised alteration or repair, or a fault that was specifically brought to your attention before purchase.

6. ITEMS THAT CANNOT BE RETURNED FOR CHANGE OF MIND

The following items cannot be cancelled or returned under our change-of-mind policy, except where they are faulty, damaged, misdescribed or where applicable law requires otherwise:

Goods made to your specifications or clearly personalised, including items made in custom dimensions or with customer-selected upholstery, fabric, finish, colour, engraving or other bespoke details.

Sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken.

Goods that are liable to deteriorate or expire rapidly.

Goods that have been inseparably mixed with other items after delivery.

Gift cards, except where required by law.

Sale and promotional items are subject to the same statutory rights as full-price items. Any voluntary return restriction applying to a particular item will be clearly stated before purchase and will not affect your statutory rights.

7. EXCHANGES

We do not currently process direct change-of-mind exchanges. The quickest way to secure a different item is to return the original item in accordance with this Policy and place a new order.

Where an item is faulty, damaged, misdescribed or incorrect, we may offer a repair or replacement as appropriate and in accordance with your statutory rights.

8. REFUNDS

Change-of-mind cancellations: We will refund you without undue delay and no later than 14 calendar days after the earliest of:

the day we receive the returned goods; or

the day you provide evidence that you have sent the goods back.

If the order is cancelled before dispatch, we will issue the refund no later than 14 calendar days after you notify us of the cancellation.

We may withhold a refund until we have received the goods back or you have supplied evidence that they have been returned, whichever occurs first.

Where an entire online or telephone order is cancelled, we will refund the standard outbound delivery charge. If you selected a premium or expedited delivery service, we will refund only the amount of our standard delivery charge. Return delivery costs for change-of-mind returns are not refundable.

For statutory cancellations made within the first 14 calendar days after delivery, we may make a reasonable deduction for any reduction in value caused by handling beyond what would be permitted in a shop. For returns made under our voluntary extension between day 15 and day 30, we may decline the return if the conditions in Section 2 are not met.

Refunds for faulty, damaged, misdescribed or incorrect goods will be issued without undue delay and no later than 14 calendar days after we agree that you are entitled to a refund. Where applicable, the refund will also include the original delivery charge relating to the rejected goods.

Refunds will be made to the original payment method unless you expressly agree otherwise. Your bank or card provider may require additional time to process the refund after it has been issued.

9. INTERNATIONAL ORDERS

If your order is delivered outside the United Kingdom, you may have additional mandatory rights under the laws of the country in which you live. Nothing in this Policy is intended to restrict those rights. Any refund of customs duties, import VAT or similar charges must normally be requested from the relevant customs authority or carrier and is not administered by Deco Moore | Studio.

10. BUSINESS CUSTOMERS

Business Customers do not have a statutory change-of-mind cancellation right. Any return of non-faulty goods by a Business Customer is subject to our prior written agreement.

If goods supplied to a Business Customer are defective or do not materially conform to their description, the Business Customer must notify us in writing within a reasonable time after discovering the issue and allow us a reasonable opportunity to inspect the goods. Subject to the applicable contract and law, we may, at our option, repair or replace the goods or refund the price of the affected goods.

Nothing in this Section limits or excludes any liability that cannot lawfully be limited or excluded.

11. CONTACT US

For questions about a return, cancellation, exchange or refund, please contact:

Deco Moore Studio Limited

Email: info@decomoorestudio.co.uk

Telephone: +44 7551 029035

Returns address: 94–96 Fulham Road, Chelsea, London SW3 6HS, United Kingdom

Deco Moore Studio Limited | Return & Refund Policy